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Consumer Experience Assistant (Part-Time)

Location: Santa Ynez, CA, US, 93460

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Date: Dec 6, 2018

Company: E. & J. Gallo

Why E. & J. Gallo Winery?

Recognized by Glassdoor as a "Best Place to Work" two years in a row, we couldn't be prouder of our employees. We are the largest family-owned winery in the world with over 100 brands. We are committed to driving innovation, sustainability, and fostering a culture of collaboration. We look forward to having you join the team! Your Talent & Gallo | A Perfect Pairing

The Consumer Experience Assistant will be in charge of providing administrative support to tasting room(s) by administering programs, projects, and processes specific to the tasting room’s needs and maintaining the guest reservation calendar. This position will allow you to test your multi-tasking capabilities in order to provide the greatest consumer experience to all individuals that enter our beautiful Bridlewood Tasting Room.

What You Will Do:

• Answers telephone calls; resolves routine and some complex inquiries.

• Maintains the guest reservation calendar.

• Prints and organizes tasting room menus and other documents as necessary.

• Helps customers resolve online wine ordering issues and answers specific wine club questions. • Processes wine orders by telephone.

• Participates in the oversight of the department mailbox and calendar.

• Distributes incoming mail when necessary.

• Organize and file items as necessary.

• Order supplies, manage facility equipment/maintenance needs as necessary.

• Maintains satisfactory attendance, to include timeliness.

• Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations.

• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

What You Will Need:

• High school diploma or State-issued equivalency certificate plus 1 year of administrative support experience.

• Skilled in the use of MS Word, MS Excel, MS PowerPoint, and MS Outlook at a basic level.

• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.

• Skilled in composing and formatting correspondence, business proposals and presentations.

• Skilled in adding, subtracting, multiplying and dividing using whole numbers.

What Will Set You Apart:

• Experience operating standard office equipment to include personal computer.

• Knowledge of standard office practices and procedures.

• Excellent telephone skills. • Strong verbal, written, analytical, organizational and interpersonal skills.

• Experience working with all levels of management.

• Experience working independently and exercising confidentiality and sound judgment in making decisions.

• Skilled in operating standard office equipment to include personal computers.

• Knowledge of standard office practices and procedures.

• Experience organizing, prioritizing and meeting deadlines while working on numerous on-going projects simultaneously.

• Experience working independently with minimal supervision.

• Experience dealing with confidential information.

• Experience in making travel arrangements.

• Experience communicating and working with all levels of an organization.

Gallo does not sponsor for employment based visas for this position now or in the future. 

To view a full job description, please click here.

Requisition ID: 58678 



Equal Opportunity Employer

Gallo will consider all qualified applicants for employment, including those with criminal histories, consistent with the requirements of applicable law.

Nearest Major Market: Santa Barbara
Nearest Secondary Market: Santa Maria

Job Segment: Law, Administrative Assistant, Legal, Administrative

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