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Senior Wine Club Representative - Louis Martini/William Hill

Location: Saint Helena, CA, US, 94574

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Date: Mar 14, 2019

Company: E. & J. Gallo

Why E. & J. Gallo Winery?

Named a Glassdoor "Best Places to Work" three years in row, we couldn't be prouder of our company culture. As the largest family-owned winery in the world with over 100+ unique wine and spirits brands, our products are synonymous with life's special occasions. Come celebrate with us! Your Talent & Gallo | A Perfect Pairing

Louis Martini and William Hill Estates are currently hiring for a Sr Member Services Representative for our wineries in Napa and St Helena! The Sr Member Services Representative drives the communication of brand programs in tasting rooms and wine clubs ensuring effective representation of brand essence. Also is responsible for developing product communication materials, maintaining promotional materials, coordinating the printing of communication materials, and updating product information through media channels.

What You Will Do:

  • Interacts with the tasting room staff and consumers ensuring effective communications of brand programs and benefits.
  • Provides a superior level of customer service and maintains a personal connection with our members.
  • Processes wine club member credit cards and coordinates wine club shipments.
  • Tracks and reports acquisition results for tasting room staff.
  • Supports Direct to Consumer Channel Manager in the processing of their wine club shipments, including batch processing and shipment management.
  • Coordinates shipment delivery, product setup, returns, redirects and reships with fulfillment partner and customers.
  • Maintains comprehensive knowledge of compliance and shipping state regulations.
  • Develops effective communications to include advertising newsletters, acquisition brochures, point of sale materials, promotional pieces, special offers and customer service scripts.
  • Operates wine club management software generating reports for wine club payment batches.
  • Plans, coordinates, and executes member events (organizes guest lists, tracks RSVP’s, orders wine, communicates with vendors, helps plan the menu, etc.).
  • Inputs data into direct dales metrics analysis dashboard.
  • Participates in analyzing customer reports; makes process improvement recommendations.
  • Prepares and maintains communication plans in accordance with prescribed timelines, strategies and budgets.
  • Executes outbound calling campaigns with exclusive offerings for high-value members, to maintain brand connection and loyalty.
  • Coordinates internal and external resources to create dynamic promotional programs based upon brand positioning.
  • Maintains adequate and cost effective materials and supplies for the tasting rooms, wine clubs and company sponsored events.
  • Maintains satisfactory attendance, to include timeliness

What You Will Need:

  • High school diploma or State-issued equivalency certificate.
  • Bachelor’s degree plus 1 year of relationship marketing, direct to consumer sales or business to consumer customer service experience; OR
  • Associates degree plus 3 years of experience in retail sales, hospitality, sales support, or customer service experience reflecting increasing levels of responsibility; OR 5 years of relationship marketing, direct to consumer sales or business to consumer customer service reflecting increasing levels of responsibility.
  • Required to be the legal drinking age of 21 years or older.
  • Knowledge of wine and wine business.

Gallo does not sponsor for employment based visas for this position now or in the future.
To view a full job description, please click here.
Requisition ID: 58941 



Equal Opportunity Employer

Gallo will consider all qualified applicants for employment, including those with criminal histories, consistent with the requirements of applicable law.

Nearest Major Market: Napa

Job Segment: Customer Service Representative, Advertising, Compliance, Business Process, Sales Support, Customer Service, Marketing, Legal, Management, Sales

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