Guest Ambassador - Rombauer

Location: Saint Helena, CA, US, 94574

Date: Jun 8, 2024

Company: E. & J. Gallo

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With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

 

Position will be located at the Tasting Room at Rombauer Vineyards in Saint Helena.  

 

COMPENSATION

 

Hiring Salary Range Posted: set rate listed as $20.87 / hr - $28.18 / hr

 

 

Perks & Benefits

  • This position includes a competitive benefits package.
  • Winery - Please click here to view our full list of benefits or click here to watch our video.

 

Expected to close on: 6/20/24

 

 SUMMARY

 

The Guest Ambassadors are the first point of contact for each guest that visits. They will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. With a professional and welcoming demeanor, they will greet all guests including reservations and walk-up visitors. They will use their knowledge to lead the guest to the best possible experience to fit their needs while keeping the overall daily availability top of mind. They will manage the flow of traffic while also being a resource to their teammates.

 

What You Will Do:

  • Guest Ambassador and Consumer Relations (60%)
  • Greets and checks-in all visitors. Including both walk up customers, and those with a reservation.
  • Curates the experience to meet the customers’ requests/special needs.
  • Accurately tracks reservations and customer information.
  • Manages seating for all guests including special requests, special occasions, large groups, and multiple experiences. Ensure appropriate tables are reserved and signs are placed on tables.
  • Pour guests an opening splash when appropriate.
  • Ensures guests understand property layout and experience.
  • Provides guests with anything that they will need for experience. Including but not limited to menus, pricelists, water, birthday gift, special occasion sign, chairs, pens, club forms, blankets, heaters etc.…
  • Constant communication with other guest ambassadors, wine educators, and management to ensure the flow of tables will meet our guest need and reservation numbers. Ensures wine educators and managers are aware of any special requests or concerns.
  • Provides general tourist information.
  • Reservation management- making reservations, booking walk ins, and adjusting calendar to meet daily needs.
  • Takes orders, schedules reservations, responds to general inquiries and performs daily sales using the POS system.
  • Multi-tasks while remaining focused on providing excellent customer service.
  • Reports positive and negative guest feedback to Managers.
  • Occasionally performs data entry in support of wine club or web sales.
  • Cash register management and reconciliation.
  • Tagging and stocking of weekly cheese case order.
  • Anticipates guest needs.
  • Retail Sales Support (30%)
  • Supports tasting and tour areas with glassware, waste removal, wine tasting tools and literature
  • Assists with preparing the Retail Sales Room for guests. Ensures the proper opening and closing procedures of the Sales Room and Winery are carried out in a thorough manner following the checklist provided by management.
  • Maintains a stocked cheese case and retail space throughout the shift. Assist guests in the tasting room with retail and food purchases.
  • Keeps workspace including warehouse, staff bathrooms and breakroom clean.
  • Regularly checks guest bathrooms multiple times per shift. This includes both indoor and outdoor restrooms. Cleaning and restocking all bathrooms as needed.
  • Warehouse/Inventory- Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room. Accurately samples out wine for pours, donations, and breakage.
  • Supplies- Assists in supply monitoring and inventory. Notifies manager of low stock items. Restocks supplies where needed in the tasting room, bathrooms, warehouse and breakroom.
  • Patio Space- Ensures patio and parking lot are free of all trash. Blow off patio and wash as needed. Wash cushions and umbrellas as instructed by manager. Clean metal and wooden tables with appropriate cleaning supplies. Assist in displays including flowers, and seasonal displays.
  • Retail Sales (10%)
  • Operates By the Glass station with service of wine glasses, self- paced tasting and bottles to consumers while continuing to provide excellent customer service and winery education.
  • Ensures that the correct wines are packaged, and the appropriate POS materials are included with all transactions

 

What You Will Need:

  • High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience.
  • Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
  • Skilled in writing simple correspondence.
  • Skilled in adding, subtracting, multiplying and dividing using whole numbers.
  • Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
  • Required to be at least 21 years of age or older.
  • Required to work holidays, evenings and weekend’s (Saturday or Sunday) at various hours.
  • Lift and move up to 50 lbs.

 

What Will Set You Apart:

  • Associates degree; OR High school diploma or State-issued equivalency certificate plus 3 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.
  • Experience in wine industry.
  • Experience in Point of Sale (POS) systems.
  • Skilled in the use of MS Outlook and MS Excel at a basic level.
  • Excellent communication, customer service and organizational skills, especially attention to detail.
  • Experience writing routine reports and correspondence.
  • Skilled in conflict resolution.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, feel, talk, hear, stand, walk, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, except during events, deliveries, construction and harvest.

Gallo does not sponsor for employment based visas for this position now or in the future


To view a full job description, please click here.

Requisition ID: 104321 

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ROM001

 

 

 

Gallo’s policy is to afford equal employment opportunity to all applicants and employees and not to discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

 

Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

 

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

 

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