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Tasting Room Supervisor - William Hill Estates (hiring bonus included!)

Location: Napa, CA, US

Date: Dec 3, 2021

Company: E. & J. Gallo

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

$1,500 hiring bonus included!

This key role supervises and provides direction to William Hill Tasting Room representatives, ensuring that tasks are completed as assigned. Leads tasting room operations in a manner that achieves established financial goals, ensures a rich consumer experience, builds consumer loyalty and reflects the brand essence. Demonstrates superior product knowledge, leads educational/informative product presentations, and provides exceptional sales and customer service to winery guests.

What You Will Do:

  • Participates in the training, instruction, and development of tasting room reps.• Participates in the development of visitor programs consistent with brand equities.
  • Meets with tasting room reps to review product promotions.
  • Manages the assignment schedule for tasting room reps.
  • Oversees the onboarding program of new tasting room reps.
  • Schedules and conducts large group, VIP, and Trade tastings.
  • Participates in group tastings, Wine Club events and guest experiences at the tasting room.
  • Coordinates workflow for the tasting room consumer events and wine club operations.
  • Educates tasting room staff and winery visitors on winery brands.
  • Leads the promotion and procurement of memberships into wine clubs.
  • Researches, develops, composes, and coordinates tasting room programs to facilitate “best of industry” experience for each guest.
  • Plan and execute outreach tastings and hosts or pours at off-site outreach events including industry tastings and consumer events.
  • Provides expert responses to questions regarding winery brands.
  • Participates in monitoring and reviewing the progress and accuracy of the assigned work of tasting room reps. Functions as informed resource for consumers regarding winemaking, winegrowing, and wine vintages, availability of products and brand award and accolades.
  • Understands and effectively communicates the Brand message.
  • Trains team members in the operation of cash registers and credit card terminals ensuring accurate and efficient use.
  • Oversees tasting room wine and soft goods inventory including wine ordering, wine receiving, cycle counting, conducting quarterly inventories, and vintage transitions. Stocks merchandise and orders tasting room supplies as needed.
  • Coordinates Tasting Room maintenance and vendor requests.
  • Provides performance feedback to team members in a timely manner

What You Will Need:

  • Bachelor’s degree plus 3 years of wine sales, retail sales, or hospitality experience reflecting increasing levels of responsibility; OR Associate’s Degree plus 5 years of wine sales, retail sales, or hospitality experience reflecting increasing levels of responsibility; OR 7 years of wine sales, retail sales, or hospitality experience reflecting increasing levels of responsibility.
  • Required to be 21 years of age or older.
  • Required to work weekends and a flexible schedule.

What Will Set You Apart:

  • Bachelor’s degree plus 5 years of wine sales, retail sales, or hospitality experience.
  • Possession of CSW, Certified Sommelier or WSET Advanced Certifications.
  • Detailed knowledge of wine and wine production.

Gallo does not sponsor for employment based visas for this position now or in the future.

To view a full job description, please click here.

Requisition ID: 85102 




Gallo is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. 


We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.


Nearest Major Market: Napa

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