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Consumer Services Representative

Location: Modesto, CA, US

Date: Oct 23, 2021

Company: E. & J. Gallo

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

Do you enjoy customer service? If so, E.&J. Gallo is seeking a Consumer Services Representative.  You will serve as the main point-of-contact for the consumers of our product portfolio. You will receive phone calls, email, chat and social media messages from consumers ranging from general product questions to quality assurance issues. 

What You Will Do:

Customer Service

  • Receives phone calls, email, correspondence, chat and social media messages from consumers ranging from general product questions to quality assurance issues and responds to them in a professional and timely manner
  • Effectively utilizes Gallo systems to address where to buy (availability) questions and identifies alternatives for consumers to purchase
  • Talks with callers over the telephone and types or writes simultaneously
  • Works with the onsite rebate staff and third party resources to expedite processing of consumer submissions for rebates, money back offers, coupons and promotional items

Industry Knowledge

  • Participates in job related events and frequent training to maintain a high level of product and corporate knowledge regarding consumer issues, our products, corporate and community programs, tasting room activities, public relations events; stays current on leading industry issues that affect consumers (nutrition, ingredients labeling, advertising requirements etc.)
  • Continually works to develop and maintain product knowledge to effectively communicate with consumers and portray brand and product attributes and positioning as defined by marketing

What You Need: 

  • High school diploma or State-issued equivalency certificate.
  • Associates degree plus 1 year of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience; or currently enrolled in a college or university possessing a minimum Junior academic standing plus 1 year of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience; or 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility
  • Required to be available to work hours between 8 am and 6 pm Monday through Saturday
  • Required to travel up to 5% of the time to wineries, vineyards and other locations for product training
  • Required to possess knowledge and experience in using social media platforms, such as Facebook, Instagram, and twitter
  • Required to type 50 WPM or possess a 5000 data entry score

What Will Set You Apart:

  • Associates degree plus 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility; or currently enrolled in a college or university possessing a minimum Junior academic standing plus 3 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility
  • Experience executing business applications of social media monitoring and responding to social media on behalf of a company, its products and brands
  • Wine industry experience
  • Skilled in the use of automated customer response systems (e.g. Astute, Wilke-Thornton)

Gallo does not sponsor for employment based visas for this position now or in the future. 

To view a full job description, please click here.

Requisition ID: 84852 

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Gallo is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. 

 

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
 
If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

 


Nearest Major Market: Modesto

Job Segment: Social Media, Customer Service Representative, Call Center Representative, Advertising, QA, Marketing, Customer Service, Quality