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Business Process Analyst - Order to Cash

Location: Modesto, CA, US

Date: Sep 3, 2021

Company: E. & J. Gallo

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

As a Business Process Analyst in our Order to Cash Group, you will work with Business Partners and customers to break down business processes into specific steps, analyze those process, and recommend areas for improvement and optimization.  You will assist the organization to better understand and improve business processes,  while working on projects designed to improve quality, reduce errors and design new business processes.  You will work with management, operators, work teams, customers and suppliers to gather, document, and analyze information in order to make recommendations to optimize business process, technology, and information flows.


What You Will Do:

Process Analysis:

  • Identifies a desired future state that addresses a business problem.
  • Understands the support needs of multiple systems utilized by Marketing teams, including Workfront.
  • Leverages various problem-solving methods to formulate improvements, such as SIPOC, 5 Why’s and Fishbone Analysis to formulate and identify improvement opportunities.
  • Ability to understand the big picture of the project objectives, broad cross-functional processes, supporting technology applications and desired outcomes.
  • Observes current processes and creates flow charts that break down the process step by step.
  • Writes descriptions of business needs, user requirements, procedures, program functions and steps required to develop or modify systems.
  • Promotes data-driven solutions rather than subjective conjecture.
  • Ensure improvement projects are connected to business objectives.
  • Conduct surveys, reviews and updates process documentation, analyzes the information, assesses the risks of various solution options and prepares recommendations for management.
  • Uses graphs to show process improvement in highly visible and easily understood visual forms.
  • Seeks to continuously learn best practice methods and shares ideas.
  • Participates in the development of business case solutions.
  • Applies standards and best practices by continuously learning on projects.

Project Management:

  • Participates in scoping tasks and projects. Documents product and project scope.
  • Works with stakeholders to develop scope and phases to meet intended deadlines.
  • Quantifies tasks and project related resource requirements on projects. Identifies project risks through the development cycle.
  • Measures and communicates, in business terms, the proposed project benefits. Participates in measuring and helping to communicate solution value and IT contribution to key stakeholders.
  • Manages small to medium sized projects and tasks for internal and 3rd party professionals.
  • Communicates project status to key project stakeholders.
  • Maintains knowledge of project management and business analysis tools, principles, practices, procedures.

Relationship and Communication:

  • Builds organizational partnerships effectively engaging and enlisting others.
  • Builds strong relationships with IT teams and suppliers.
  • Communicates across multiple constituencies to support project and user adoption change objectives.
  • Enlists key knowledge workers in change management activities.
  • Presents ideas in a concise and focused manner. Communicates benefits of solution in business language. Presents to teams and small audiences.
  • Maintains satisfactory attendance, to include timeliness.
  • Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. If accountable for the work of others, responsible for ensuring their understanding and compliance.
  • This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

 What You Need:

  • Bachelor's degree plus 2 years of business systems and process analysis experience reflecting increasing levels of responsibility to include document preparation; OR Bachelor’s degree in Computer Science, MIS, Math, Operations, Engineering or Business Administration plus 1 year of business systems or process analysis experience to include document preparation; OR High School diploma or State-issued equivalency certificate plus 6 years of business systems and process analysis experience reflecting increasing levels of responsibility to include document preparation.
  • Project management experience.
  • Experience working with stakeholders to develop scope and phases to meet intended deadlines.
  • Skilled in the use of MS Word and MS Excel at an intermediate level.
  • Experienced at solving practical problems, collecting data, establishing facts, and dealing with a variety of concrete variables.
  • Experience gathering information through interviews.
  • Proficient in the use of analytic tools such as data gathering and analysis, spreadsheets, flow-charting and process diagramming.

 What Will Set You Apart:

  • Bachelor’s degree in Business Management, Business Administration, Operations Management, Computer Science or MIS plus 2 years of process analysis experience reflecting increasing levels or responsibility to include document preparation.
  • Lean Six Black Belt certification or equivalent work experience.
  • Agile/SCRUM certification or equivalent work experience.
  • Systems experience with Workfront and Adobe Creative Suite.
  • Proficiency with Mac computers and operating systems.
  • Experience writing business correspondence, and process documents.
  • Experience effectively communicating and presenting information to mid-sized groups.
  • Experience performing work that is varied and may be somewhat difficult in character, usually involving limited responsibility, requiring frequent evaluation, originality or ingenuity.
  • Knows and applies the fundamental concepts, practices and procedures of this field of specialization.

Gallo does not sponsor for employment based visas for this position now or in the future.
To view a full job description, please click here.

Requisition ID: 82202 




Gallo is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. 


We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.


Nearest Major Market: Modesto

Job Segment: Business Process, Law, Business Manager, Compliance, Change Management, Management, Legal